We are committed to complying with the National Privacy Principals and the Privacy Act and therefore committed to protecting your privacy.
We will only use the information that we collect about you lawfully. We are serious about protecting your information when you shop with us and protecting your privacy when shipping your goods.
Shipping of Orders Privately
We will never ship goods to you in a package that would indicate the exact contents of the package. We will indicate general terms of contents when shipping internationally to confirm with relevant customs laws. Orders are shipped in plain packaging with no logos on the outside of the packaging. The sender's name is our company, Tig Care.
Personal Information Collection
We do not sell, share or otherwise provide your personal information collected online to third parties. Your personal information will be used within our company and corporate partners for the purposes of transacting and fulfiling your order or enquiry and for making contact with you regarding updates and customer support. Please see 'Disclosure' below.
When you create or make changes to an account on this website, the personal information we collect may include (but may not be limited to) your:
Billing & Delivery Addresses
Registering for an account on this website also means that we may use your personal information for the purposes of marketing and advertising such as promotional emails from time to time. You are able to unsubscribe from any marketing lists at any time or to manage your preferences with regards to marketing. Unsubscribe links will be provided with any email marketing material.
You can check and update your personal information at any time by logging into your account on this website. You can also write to us to provide you with details of your personal information we currently have recorded for you.
Use of Personal Information
We collect personal information about you primarily for two reasons: firstly, to process orders and secondly, to provide you with the best possible service and experience using our website. We may use your personal information to direclty contact you if necessary to conduct our business. This use of your personal information may be for the purposes of things such as (but not limited to):
Answering an enquiry you have made
Enquiring into failed credit card transactions
Assisting you with incompleted orders
Stock availability or inavailability